cv990 Frequently Asked Questions

cv990 requires a valid government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. Upload clear photos of the front and back of your document through the account verification section. Most verifications are completed within 24 hours. Verification is required before your first withdrawal is processed.

To reset your cv990 password, go to the login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive a one-time reset code via SMS. Enter the code, set a new strong password (at least 8 characters with a mix of letters and numbers), and log in immediately. If you do not receive the SMS within a few minutes, contact support at [email protected].

No — cv990 strictly allows one account per player. Opening duplicate accounts is a breach of our Terms and Conditions and will result in all associated accounts being permanently closed and any pending winnings being forfeited. If you have lost access to your original account, contact support at [email protected] rather than registering again.

To close your cv990 account permanently, email [email protected] with the subject line "Account Closure Request" from the email address registered to your account. Our team will process your request within 48 hours. Any remaining balance will be refunded to your verified payment method before closure. Note that account closure is different from self-exclusion — if you are closing for responsible gaming reasons, please ask about our self-exclusion programme instead.

To deposit via bKash on cv990, log in to your account, go to the Cashier section, and select bKash as your payment method. Enter the deposit amount (minimum ৳500), copy the cv990 merchant number displayed on screen, open your bKash app, send the payment using the "Send Money" or "Payment" option, and enter the transaction reference code back on cv990 to confirm. Deposits via bKash are credited to your cv990 account within 5–15 minutes.

Nagad deposits on cv990 are typically credited within 5 to 15 minutes of the transaction being confirmed on the Nagad app. During peak times — particularly before high-profile BPL or IPL matches — processing may take up to 30 minutes. If your deposit has not appeared after 30 minutes, take a screenshot of your Nagad transaction confirmation and contact cv990 support via live chat with the reference number for immediate assistance.

The minimum deposit on cv990 is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no maximum deposit cap for standard accounts, though high-value deposits above ৳50,000 may require additional verification for security purposes. All deposits are processed in Bangladeshi Taka (BDT) and credited to your cv990 balance at the same amount with no processing fee charged by cv990.

The minimum withdrawal on cv990 is ৳1,000. Withdrawals below this threshold cannot be processed. There is no upper limit on withdrawal amounts for fully verified accounts, though withdrawals above ৳100,000 may be split across multiple transactions depending on the payment provider's limits. All withdrawal requests require your account to be fully KYC-verified before they can be approved.

cv990 processes withdrawal requests within 1 to 4 hours for verified accounts during business hours (Bangladesh Standard Time, UTC+6). Once approved by our finance team, funds typically arrive in your bKash, Nagad, or Rocket wallet within 15 to 30 minutes. Withdrawals to Dutch-Bangla Bank, BRAC Bank, or other local bank accounts may take 1 to 3 business days. Withdrawals submitted over weekends or public holidays such as Eid may experience slight delays.

cv990 does not charge any platform-side fees on deposits or withdrawals. Your deposit amount is credited in full to your account balance, and your withdrawal amount is transferred in full to your chosen payment method. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own standard transaction charges as per their independent fee schedules — cv990 has no control over these third-party charges.

Yes — cv990 offers a comprehensive cricket betting market that includes the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. You can bet on match outcomes, top batsman, top bowler, total runs, over-by-over markets, and live in-play betting. BPL markets typically go live 48 hours before each match and remain open until the first ball is bowled.

Pre-match betting on cv990 allows you to place bets on a cricket or football match before it begins, with odds fixed at the time of your bet. Live in-play betting lets you place bets while the match is in progress, with odds updating in real time based on the current match situation. In-play markets are typically available for major cricket events like BPL and IPL, as well as international football. Live betting requires a funded account and a stable internet connection.

Yes — cv990 is fully optimised for mobile browsers on both Android and iOS devices. The platform works smoothly on Chrome, Safari, and other modern mobile browsers without requiring any app download. All features — deposits, withdrawals, cricket betting, slots, live casino, and account management — are accessible on mobile. Simply visit cv990.net in your phone's browser and log in to your account for the full mobile experience.

cv990 offers an extensive slots library featuring titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and other internationally certified studios. Games range from classic 3-reel fruit machines to modern 5-reel video slots with bonus rounds, free sp ins, and progressive jackpots. All slot games on cv990 use independently certified Random Number Generators (RNGs) to ensure fair outcomes on every spin. Browse the full collection in the Slots section.

RTP stands for Return to Player — it is the theoretical percentage of total wagers that a slot game pays back to players over a large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of spins. cv990 features slots with RTPs ranging from 94% to 97.5%. High-RTP titles from Pragmatic Play and NetEnt are clearly labelled in the game description within the platform. RTP does not guarantee individual session results.

Yes — all games available on cv990 are sourced from certified international providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. Every game operates on an independently verified Random Number Generator (RNG), meaning outcomes are statistically random and cannot be predicted or manipulated. cv990 does not modify game logic or payout structures. Fair-play certification details are available within each game's information panel on the platform.

cv990 offers a welcome bonus to newly registered players on their first deposit. The specific bonus terms — including the match percentage, maximum bonus amount in BDT, and eligible games — are displayed on the promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements before any winnings can be withdrawn. Always read the full bonus terms and conditions carefully before opting in to any promotion on cv990.

Wagering requirements on cv990 specify how many times you must bet your bonus amount before it can be converted into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using the bonus funds before a withdrawal is permitted. Different games contribute at different rates — slots typically contribute 100% while live casino games may contribute a lower percentage. Check each bonus offer's terms for the exact contribution rates.

Yes — cv990 regularly offers free spins as part of promotional campaigns tied to new slot game launches, seasonal events (such as Eid, Pohela Boishakh, or the BPL season), and reload bonus offers for existing players. Free spins are credited to specific eligible slot games and must be used within the validity period stated in the offer. Winnings from free spins are typically subject to wagering requirements before withdrawal.

No — bonus funds on cv990 cannot be withdrawn until the associated wagering requirements have been fully met. Until the wagering threshold is reached, bonus funds are ringfenced in your bonus balance and are separate from any real-money funds you have deposited. Your real-money balance can be withdrawn at any time subject to standard withdrawal conditions. If you wish to forfeit a bonus and withdraw your real-money balance only, contact support and they can remove the active bonus from your account.

cv990 rewards its most active players through an ongoing loyalty programme. As you play cricket betting markets, slots, and live casino games, you accumulate points that can be exchanged for bonus credits, free spins, or cashback offers. Higher activity levels unlock enhanced benefits including faster withdrawal processing and dedicated account management. Full details of the current loyalty tier structure are available in the promotions section after you log in to your cv990 account.

cv990 is a safe online gaming platform that uses SSL encryption to protect all player data and financial transactions. The platform operates as an online entertainment service targeting Bangladeshi players and employs industry-standard security practices including two-factor authentication and fraud detection monitoring. All games are sourced from certified international providers. Players are responsible for understanding the applicable laws in their jurisdiction. cv990 does not make specific legal claims on behalf of individual users.

cv990 protects all player data using 256-bit SSL encryption on every page of the platform, including during login, deposits, and withdrawals. Personal information is stored on secure, access-controlled servers and is never sold to third parties. Payment data processed via bKash, Nagad, or Rocket is handled through the payment providers' own secure APIs — cv990 does not store your mobile banking PIN or credentials. For full details, see the cv990 Privacy Policy.

The minimum age to register and play on cv990 is 18 years old. Players must be at least 18 at the time of registration and must remain 18 or older throughout their use of the platform. Age verification is carried out as part of the KYC process, and any account found to belong to a player under 18 will be immediately suspended and all funds frozen. cv990 is strictly an adults-only platform.

To self-exclude from cv990, contact the support team via live chat or email at [email protected] and request self-exclusion. Available periods are 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is activated immediately — your account is closed and you will not be able to log in, deposit, or bet during the exclusion period. Permanent self-exclusion cannot be reversed. cv990 treats all self-exclusion requests as a priority and processes them within one hour.

Yes — cv990 supports daily, weekly, and monthly deposit limits for all registered players. To set a limit, contact support via live chat or email at [email protected] and specify the limit type and amount in BDT. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day cooling-off period to prevent impulsive decisions. Deposit limits apply across all payment methods including bKash, Nagad, and Rocket.

cv990 customer support is available 24 hours a day, 7 days a week. The fastest way to get help is through the live chat feature available directly on the platform after you log in — response times are typically under 5 minutes. You can also email [email protected] for non-urgent enquiries; email responses are typically sent within a few hours. Support is available in English and covers all topics including deposits, withdrawals, account issues, bonuses, and responsible gaming.