Play Smart. Stay in Control with cv990
cv990 is committed to providing a safe and enjoyable gaming environment for all players in Bangladesh. This page outlines the tools, policies, and resources available to help you keep gambling fun, healthy, and within your personal limits.
Gambling is meant to be an entertaining pastime — a way to enjoy cricket betting, live casino games, slots, and more in a safe, controlled environment. At cv990, we believe that responsible gaming is not just a policy checkbox; it is a core part of how we operate and how we treat every player on our Bangladesh platform. We provide a range of practical tools and clear guidance so that you can always stay in control of your gambling activity.
This Responsible Gaming page explains the protections and controls available to you, how to recognise the early signs of a gambling problem, and what to do if you — or someone close to you — needs support. We strongly encourage every cv990 player to read this page carefully and to make use of the tools described here whenever needed.
Important: If you feel that gambling is negatively affecting your finances, relationships, work, or mental health, please contact our support team immediately at [email protected] or via live chat. Help is available 24 hours a day, 7 days a week.
Age Restriction Policy
cv990 employs a multi-layer age verification process. At registration, players are required to declare their date of birth. Before any withdrawal is processed — and at our discretion at any point during account activity — we require players to complete our full KYC (Know Your Customer) verification by submitting a valid government-issued photo ID such as a Bangladesh National Identity Card, passport, or driving licence.
Any account found to belong to a player under the age of 18 will be suspended immediately, all funds will be frozen pending investigation, and any winnings generated during the period of underage play will be forfeited. cv990 takes this obligation seriously and cooperates fully with any regulatory inquiry related to underage gambling.
Protecting Young People in Your Household
If you share a computer, tablet, or mobile device with anyone under 18, we strongly recommend taking the following precautions:
- Always log out of your cv990 account when you finish a session;
- Never save your password on a shared device;
- Consider using device-level parental controls or content filtering software to restrict access to gambling websites;
- Keep your account credentials strictly private — do not share your username or password with anyone, including family members.
Strict 18+ Enforcement
Every cv990 account is subject to age verification. Players under 18 are strictly prohibited from registering or using any feature of the platform.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps on your cv990 account to keep your spending within a budget you are comfortable with — adjustments take effect immediately when reducing limits.
Time-Out & Cool-Off Periods
Take a short break from gambling with a time-out of 24 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and no deposits or bets can be placed.
Self-Exclusion Programme
Request a long-term self-exclusion of 6 months, 1 year, 3 years, or permanent exclusion. Once active, your account is closed and no new account may be opened during the exclusion period.
Activity & Session Tracking
Review your full betting history, deposit records, and time spent on the cv990 platform through your account dashboard. Transparency about your activity is the first step in staying in control.
24/7 Responsible Gaming Support
Our dedicated support team is available around the clock via live chat and email. If you need to activate any responsible gaming tool or just want to talk, we are here to help — no judgement.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself or in someone you care about. The shift from recreational gambling to harmful gambling often happens slowly, and many people do not seek help until the impact has already become serious. Awareness is key. Below are some of the most common warning signs that gambling may be becoming a problem.
- Spending more money on gambling than you originally intended, or more than you can afford to lose
- Chasing losses — continuing to gamble in an attempt to recover money you have already lost
- Feeling anxious, irritable, or restless when you are not gambling or when you try to cut down
- Neglecting work, studies, family responsibilities, or personal health due to time spent gambling
- Borrowing money, selling possessions, or taking on debt to fund gambling activity
- Hiding gambling activity or lying to friends and family about how much you gamble or spend
- Gambling to escape stress, depression, loneliness, or difficult personal situations
- Failing repeatedly when trying to reduce or stop gambling on your own
- Thinking about gambling constantly — planning the next session or calculating potential winnings
- Continuing to gamble even after experiencing significant financial, relationship, or health consequences
You are not alone: Problem gambling affects people from all walks of life, all income levels, and all backgrounds. Recognising the signs is a sign of strength, not weakness. cv990's support team can help you access the tools and resources you need to regain control — reach out at [email protected] at any time.
Self-Exclusion Tools
Self-exclusion is one of the most powerful responsible gaming tools available on cv990. When you self-exclude, your account is closed immediately and you will be unable to log in, deposit, or place any bets for the duration of your chosen exclusion period. Self-exclusion is available to any player at any time and can be activated by contacting our support team.
Available Self-Exclusion Periods
- 6 months: A medium-term break suitable for players who want structured time away from the platform;
- 1 year: A longer cooling-off period for players who need extended distance from gambling;
- 3 years: A substantial multi-year exclusion for players seeking serious long-term change;
- Permanent exclusion: A lifetime ban from the cv990 platform. Permanent self-exclusion cannot be reversed under any circumstances.
How to Request Self-Exclusion
To activate self-exclusion on your cv990 account, contact our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request immediately — typically within one hour of receipt — and will confirm by email once your account has been closed.
During Your Self-Exclusion Period
While self-excluded, cv990 will take reasonable steps to prevent you from creating a new account on the platform. Any attempt to open a new account during an active self-exclusion period is a breach of our Terms & Conditions and will result in the immediate closure of the new account and forfeiture of any deposits made. We also recommend that you remove any saved passwords for cv990 from your devices and delete any bookmarks to help avoid accidental access attempts during your exclusion period.
Reactivation after exclusion: For exclusions of 6 months, 1 year, or 3 years, reactivation of your account after the exclusion period expires requires a written request to [email protected] followed by a mandatory 24-hour cooling-off period and identity re-verification. Permanent self-exclusion cannot be reversed under any circumstances.
Deposit & Spending Limits
Setting a deposit limit is one of the simplest and most effective ways to keep your gambling activity within a comfortable financial boundary. cv990 allows all registered players to set limits on how much they can deposit into their account over a defined period. These limits apply across all payment methods, including bKash, Nagad, Rocket, and Upay.
Types of Deposit Limits Available
- Daily deposit limit: Caps the total amount you can deposit within a single 24-hour period (midnight to midnight, Bangladesh Standard Time);
- Weekly deposit limit: Caps the total amount deposited across a rolling 7-day period;
- Monthly deposit limit: Caps the total amount deposited across a calendar month.
How Limit Adjustments Work
Responsible gaming best practice requires an asymmetric approach to limit changes. At cv990:
- Reducing a limit takes effect immediately. If you lower your daily deposit limit from ৳5,000 to ৳2,000, the lower limit is active from the moment you confirm the change.
- Increasing a limit is subject to a mandatory 7-day cooling-off period. This delay is intentional — it prevents impulsive decisions made in the heat of a losing session from bypassing the protection the limit was designed to provide.
Requesting a Deposit Limit
To set or adjust a deposit limit on your cv990 account, contact our support team via live chat or email at [email protected]. Specify whether you want a daily, weekly, or monthly limit and the maximum amount in BDT (Bangladeshi Taka). Our team will confirm the limit in writing once it has been applied to your account.
Tip: As a general guideline, the amount you deposit for gambling should never exceed what you can comfortably afford to lose without affecting your essential expenses such as rent, food, utilities, or family obligations. Only gamble with discretionary funds.
Daily Limit
Cap your total deposits within any 24-hour window. Ideal for players who want day-by-day control over their spending on cv990.
Weekly Limit
Set a rolling 7-day ceiling on deposits. A practical option for players who budget on a weekly basis across bKash or Nagad payments.
Monthly Limit
Define the maximum you can deposit per calendar month. Best suited for players who manage finances on a monthly household budget.
Self-Exclusion
The strongest available tool — fully closes your account for 6 months, 1 year, 3 years, or permanently. Contact support to activate instantly.
Time-Out & Cool-Off Features
A time-out is a shorter, temporary break from gambling — distinct from self-exclusion in that it is designed for players who want a brief pause rather than a long-term exclusion. During a time-out period, your cv990 account is suspended and you cannot log in, deposit, or place bets. Your account balance is preserved and will be accessible again once the time-out expires.
Available Time-Out Durations
- 24 hours: A one-day pause — useful after a losing session or when you feel the urge to chase losses;
- 7 days: A week-long break to create some distance and reassess your gambling habits;
- 30 days: A month-long cool-off period for a more meaningful reset.
How to Activate a Time-Out
Contact cv990 support via live chat or email at [email protected] at any time and request a time-out for your preferred duration. Time-outs are activated immediately — you will receive a confirmation message and your account will be inaccessible for the full duration of the chosen period.
Session Time Reminders
In addition to formal time-out tools, cv990 provides in-session time reminders. You can request to receive a notification after a set period of continuous play — for example, after 60 minutes of activity. These reminders are designed to break the immersive flow of a gambling session and prompt you to check in with yourself about whether you still want to continue playing. To set up a session time reminder, contact our support team.
Remember: A time-out can be one of the most valuable things you do for yourself after a long or frustrating gambling session. Taking a break is not giving up — it is a rational, responsible decision that the most experienced players make routinely. cv990 fully supports your choice to pause at any time, for any reason.
Self-Assessment Checklist
The following checklist is adapted from internationally recognised problem gambling screening tools. It is intended as a personal reflection exercise, not a clinical diagnosis. If you answer "yes" to several of these questions, it may be worth taking a break from gambling and reaching out to our support team or a professional counselling service.
Reflect Honestly on Your Recent Gambling Activity
Ask yourself whether, in the past 12 months, any of the following have been true for you:
If you answered "yes" to three or more of the above questions, we strongly encourage you to activate a time-out or self-exclusion, and to speak with our support team or a professional counselling service. Early intervention makes a significant positive difference in outcomes.
Getting Help & Support
If you believe gambling is becoming a problem for you — or if a friend or family member has expressed concern about your gambling — please do not hesitate to reach out for help. Seeking support is the right move, and cv990's team is here to assist you in accessing the tools and resources that are right for your situation.
Our support team can immediately activate self-exclusion, set deposit limits, apply a time-out, or simply talk you through your options without pressure or judgement. All responsible gaming requests are handled with complete confidentiality.
Tips for Maintaining Healthy Gambling Habits
- Set a budget before you start playing and stick to it — treat losses as the cost of entertainment, not as something to be recovered;
- Only gamble with money you can afford to lose — never use money set aside for rent, food, utilities, or family needs;
- Set a time limit for your sessions and use cv990's session reminder feature to stay aware of how long you have been playing;
- Take regular breaks — step away from the screen, get some fresh air, and give yourself time to reset between sessions;
- Never gamble to cope with stress, depression, anxiety, boredom, or relationship difficulties;
- Balance gambling with other hobbies and social activities — cricket, football, and kabaddi are great to watch and enjoy beyond betting contexts;
- Talk openly with people you trust about your gambling activity — transparency helps keep habits in check.
cv990's Commitment to Safe Play
cv990 takes its responsible gaming obligations seriously. We believe that a sustainable, trustworthy platform is one that puts player wellbeing at its centre , and we continuously work to improve the safeguards and tools available to players across Bangladesh.
Our responsible gaming programme is built on four core principles: prevention, protection, support, and transparency. We prevent underage gambling through rigorous age verification. We protect players through deposit limits, time-outs, and self-exclusion tools. We support players who experience difficulties through our 24/7 team and clear guidance. And we maintain transparency by publishing this policy openly and updating it whenever our practices evolve.
cv990 trains all customer-facing staff to recognise the signs of problem gambling and to respond with sensitivity and care. When our team identifies patterns of play that may indicate a player is in difficulty — such as extended sessions, rapid successive deposits, or erratic betting behaviour — we may proactively reach out to that player to check in and offer support. This outreach is not punitive; it is an expression of our duty of care.
We are committed to ensuring that gambling on cv990 remains what it is meant to be: an enjoyable, voluntary form of entertainment for adults aged 18 and above who choose to participate within their personal means. If at any point the experience stops being enjoyable, we want to know — and we want to help.
Platform Integrity: cv990 uses SSL encryption and fair-play certified game content from reputable providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. All games operate on independently verified random number generators. We do not manipulate outcomes, and we do not profit from players who are in financial distress. Our business depends on players who enjoy the platform sustainably over the long term.
Ready to Play Safely on cv990?
Now that you are familiar with our responsible gaming tools and policies, explore cv990's cricket betting markets, slots, and live casino — all secured with SSL encryption and designed for players in Bangladesh who play within their limits.