Terms & Conditions — cv990 Platform Rules

Welcome to cv990. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("Player", "User", "you") and cv990 ("cv990", "the Platform", "we", "us", "our") governing your access to and use of the cv990 website, mobile-optimised interface, game lobby, sports betting markets, live casino, payment services, and any related features or promotional offers (collectively, "the Service").

By completing the account registration process, by making a deposit, by placing a bet, or by accessing any part of the cv990 platform in any capacity, you confirm unconditionally that:

• You have read these Terms in their entirety and understand them;
• You accept all terms, conditions, and policies incorporated herein;
• You meet all eligibility requirements set out in Section 2 of this document;
• You are acting on your own behalf and not on behalf of any third party.

If you do not accept these Terms in full, you must immediately cease using the cv990 platform and, if applicable, close your account by contacting our support team.

cv990 reserves the right to amend these Terms at any time. Where changes are material — for example, changes to bonus wagering requirements, withdrawal processing times, or account verification procedures — we will provide at least seven (7) days' advance notice via registered account email or in-platform notification before the amended Terms take effect.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming policy, both of which are incorporated by reference into these Terms and form part of the same binding Agreement.

Access to the cv990 platform is strictly limited to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times during their use of the Service:

• Minimum age: You must be at least 18 years of age. cv990 enforces a strict 18+ policy with no exceptions. Players found to be under 18 will have their accounts closed immediately and any funds held will be returned in accordance with our standard verification procedures.
• Legal capacity: You must have full legal capacity to enter into a binding contract under the laws applicable in your jurisdiction.
• Single account: Each individual may hold only one registered account on cv990. Operating multiple accounts, whether under the same identity or different identities, is strictly prohibited and will result in permanent account closure and forfeiture of any associated balances pending fraud review.
• Personal use only: The account must be used solely by the registered account holder. You may not allow any other person, including family members, to access or use your cv990 account.
• Not self-excluded: You must not be subject to a current self-exclusion order, either requested directly through cv990 or through any third-party responsible gaming scheme that cv990 participates in.

cv990 is not responsible for verifying whether online gaming is legal in your specific jurisdiction. It is your sole responsibility to ensure that accessing and using the cv990 platform is permitted under the laws of the country, province, or territory from which you are connecting. By registering, you confirm that you have made this determination yourself and that you accept full legal responsibility for your use of the Service.

To access the full range of cv990 services — including deposits, withdrawals, bonus claims, and live betting — you must create a registered account. The registration process requires you to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, and a valid contact method.

3.1 Accuracy of Information

All information submitted during registration and at any subsequent point must be truthful and accurate. cv990 reserves the right to request documentary evidence to verify any detail you have provided at any time. Providing false, misleading, or incomplete information is a material breach of these Terms and will result in account suspension pending investigation, which may lead to permanent closure and forfeiture of winnings derived from the period of non-compliance.

3.2 Know Your Customer (KYC) Verification

As part of our commitment to fair play, fraud prevention, and responsible gaming, cv990 operates a Know Your Customer (KYC) verification programme. You may be required to submit one or more of the following documents at any stage of your account lifecycle:

• Government-issued photo identification (National ID card, passport, or driving licence);
• Proof of address dated within the last three months (utility bill, bank statement, or official government correspondence);
• Proof of payment method ownership (screenshot of registered bKash, Nagad, or Rocket account showing your name and mobile number);
• Source of funds documentation where deposits exceed applicable thresholds.

Failure to provide requested KYC documents within the timeframe specified in our request (typically 72 hours) may result in temporary account restriction until verification is complete. cv990 will not process withdrawals from unverified accounts where verification has been requested and not yet completed.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number. You must notify cv990 support immediately if you suspect unauthorised access to your account. cv990 will not be liable for losses resulting from your failure to maintain adequate account security on your own devices.

cv990 supports a range of deposit and withdrawal methods specifically selected for the Bangladesh market. All transactions on the platform are conducted in Bangladeshi Taka (BDT, ৳).

4.1 Accepted Payment Methods

The following payment methods are currently accepted for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Payment method availability may vary and is subject to change. The current list of supported methods is always displayed within the cv990 cashier section after login.

4.2 Deposit Limits

The minimum single deposit is ৳200. There is no fixed maximum single deposit limit, although individual payment providers may impose their own transaction caps. Daily and weekly deposit limits may be set voluntarily by the player through the responsible gaming tools in the account settings, and such limits — once applied — take effect immediately and cannot be increased for a minimum cooling-off period of 24 hours.

4.3 Withdrawal Processing

Withdrawal requests are processed subject to the following conditions:

• Your account must have passed KYC verification before any withdrawal can be processed;
• The withdrawal method must match the deposit method used to fund the account balance (where this is technically feasible);
• Standard withdrawal processing time is within one (1) hour for verified accounts during normal operating hours;
• Withdrawals involving bonus funds are subject to the wagering requirements set out in Section 5;
• cv990 reserves the right to request additional verification documents before processing any withdrawal that triggers our internal risk or fraud review thresholds.

4.4 Transaction Fees

cv990 does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider (e.g., bKash, Nagad, or your bank) may apply their own transaction charges. These third-party fees are outside cv990's control and are not reimbursed by the platform.

cv990 offers a range of promotional bonuses and incentives to both new and existing players. All bonuses are subject to the specific terms stated on the relevant promotion page as well as the general bonus policy set out in this section. In the event of any conflict between a specific promotion's terms and this general policy, the specific promotion terms take precedence.

5.1 Wagering Requirements

Unless a specific promotion explicitly states otherwise, all bonus funds credited to a player's account are subject to a wagering requirement. The standard wagering requirement is stated on each individual promotion page. "Wagering" means placing real-money bets with a combined stake value equal to the specified multiplier of the bonus amount. Only bets placed using qualifying game types (as defined in each offer's terms) count toward the wagering requirement.

5.2 Bonus Expiry

All bonuses carry an expiry period that begins at the moment the bonus is credited to your account. If the applicable wagering requirement is not met within the stated expiry window, the bonus balance and any winnings derived from it will be forfeited automatically. Expiry periods are stated on each promotion page and cannot be extended except at cv990's sole discretion in cases of verified technical failure.

5.3 One Bonus Per Player

Each promotional offer is available once per player, per household, per device, and per IP address, unless the promotion explicitly states otherwise. Attempting to claim the same bonus multiple times through the use of multiple accounts, different devices, VPN services, or any other circumvention method is a breach of these Terms and will result in account suspension and forfeiture of all associated bonus funds and winnings.

5.4 Maximum Bet Restriction During Active Bonus

While a bonus is active on your account, a maximum single bet restriction applies. The specific limit is stated on the promotion page. Placing bets that exceed the permitted maximum while a bonus is active may result in the bonus and associated winnings being voided, and in repeat cases, may lead to account suspension.

5.5 cv990's Right to Modify or Withdraw Promotions

cv990 reserves the right to alter, suspend, or permanently withdraw any promotion at any time without prior notice, provided that any bonus already credited to a player's account at the time of withdrawal will continue to be governed by the terms applicable at the time of crediting. cv990 also reserves the right to refuse any bonus claim that it reasonably suspects is being made in bad faith or in breach of these Terms.

By using the cv990 platform, you agree to comply with all applicable laws and regulations and to adhere to the conduct standards set out in this section. The following activities are strictly prohibited and will result in immediate account suspension, investigation, and potential permanent closure with forfeiture of balances:

• Fraud and money laundering: Using cv990 for any purpose related to money laundering, terrorist financing, or any other financial crime is strictly prohibited and will be reported to the relevant authorities without notice.
• Collusion: Coordinating with other players to manipulate the outcome of any game, exploit bonus structures, or gain an unfair advantage over other users or the platform.
• Use of automated tools: Deploying bots, scripts, automated betting systems, screen-scrapers, or any other software tool to interact with the cv990 platform in a non-human manner.
• Exploitation of software errors: Knowingly taking advantage of any bug, error, or malfunction in the cv990 platform or in any game hosted on it. Any winnings derived from an identified error are void and will be reclaimed.
• Chargebacks: Initiating a payment chargeback or reversal for any deposit made to cv990 without first contacting our support team. Chargebacks are treated as a form of fraud and will result in permanent account closure and debt recovery proceedings.
• Impersonation: Registering under a false identity, impersonating another person, or using falsified documentation to pass verification checks.
• Abusive conduct: Using abusive, threatening, harassing, or discriminatory language toward cv990 staff or other platform users via any communication channel.

Either party — the player or cv990 — may initiate account closure. The process and consequences differ depending on which party initiates the closure and the reason behind it.

7.1 Player-Initiated Closure

You may close your cv990 account at any time by contacting our support team via live chat or email at [email protected]. Before closure is processed, any pending withdrawal requests will be settled, and any outstanding bonus funds that have not met the applicable wagering requirement will be forfeited. Real-money balances net of any unmet bonus obligations will be returned to your last verified payment method.

7.2 Self-Exclusion

If you wish to close your account for responsible gaming reasons, we strongly encourage you to activate the self-exclusion function rather than a standard account closure. Self-exclusion locks the account for a minimum of six months, preventing any re-registration attempts during that period. See our Responsible Gaming page for full details.

7.3 cv990-Initiated Suspension or Closure

cv990 reserves the right to suspend or permanently close any account, at any time and without prior notice, where it has reasonable grounds to believe that:

• The player has breached any provision of these Terms;
• The account is being used for fraudulent, collusive, or illegal activity;
• The player has provided false information during registration or verification;
• The player is under 18 years of age;
• The security of the account has been compromised and closure is required to protect the player's funds;
• A regulatory, legal, or law enforcement obligation requires the account to be restricted.

Where closure is initiated due to verified breach of Terms, cv990 reserves the right to withhold the account balance pending investigation. Where no breach is confirmed following investigation, the balance will be returned to the player's verified payment method within a reasonable timeframe.

The cv990 platform is provided on an "as is" and "as available" basis. While we invest significantly in platform stability, security, and game integrity, cv990 makes no warranties — express or implied — regarding the uninterrupted availability of the Service, the absence of errors, or the fitness of the Service for any particular purpose beyond general entertainment.

8.1 Scope of Liability

To the maximum extent permitted by applicable law, cv990's total aggregate liability to any player in connection with these Terms or the use of the Service shall not exceed the total amount deposited by that player in the twelve (12) months immediately preceding the event giving rise to the claim.

8.2 Exclusions

cv990 shall not be liable for any of the following, regardless of whether the loss was foreseeable or cv990 had been advised of its possibility:

• Loss of profit, revenue, data, goodwill, or opportunity;
• Indirect, incidental, special, or consequential damages of any kind;
• Losses arising from your reliance on information or content displayed on the platform;
• Losses arising from interruptions to the Service caused by events outside cv990's reasonable control, including network outages, power failures, third-party payment provider downtime, or force majeure events;
• Losses arising from your own failure to maintain account security.

8.3 Governing Principles

These Terms are governed by the principles of fair commercial practice and consumer protection applicable to online entertainment services. Any dispute arising in connection with these Terms that cannot be resolved through direct negotiation with the cv990 support team should be raised formally in writing to [email protected]. cv990 commits to acknowledging all formal disputes within five (5) business days and to providing a substantive response within twenty (20) business days.

These Terms, together with the Privacy Policy and Responsible Gaming policy, constitute the entire agreement between you and cv990 with respect to the subject matter herein and supersede all prior communications, representations, or agreements, whether oral or written, relating to the same subject matter. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

These Terms were last reviewed and updated on 1 January 2026. If you have any questions regarding any provision of this document, please contact us at [email protected] before using the Service.